The bank teller's handbook :
German-Grapes, Joan
The bank teller's handbook : everything a teller needs to know to succeed / - 5th ed. - Chicago : Bankers Pub. Co. : Probus, c1993. - xiii, 391 p. :ill;23cm
"Bankline : a Bankline publication"--T.p. verso.
Includes index.
The book provides everything tellers need to know about quality customer service, from elements of teller operations to cross-selling techniques. the author updates and revises this comprehensive teller reference. The book also provides a complete banking glossary. It is the ideal teller training tool that will guarantee your bank a positive, lasting impression on your customers.
1557383472 (pbk.) 9781557383471
Banks and banking
Bank tellers
Bank tellers -- Handbooks, manuals
HG1615.7.T4 / G48 1993
332.12 / GER
The bank teller's handbook : everything a teller needs to know to succeed / - 5th ed. - Chicago : Bankers Pub. Co. : Probus, c1993. - xiii, 391 p. :ill;23cm
"Bankline : a Bankline publication"--T.p. verso.
Includes index.
The book provides everything tellers need to know about quality customer service, from elements of teller operations to cross-selling techniques. the author updates and revises this comprehensive teller reference. The book also provides a complete banking glossary. It is the ideal teller training tool that will guarantee your bank a positive, lasting impression on your customers.
1557383472 (pbk.) 9781557383471
Banks and banking
Bank tellers
Bank tellers -- Handbooks, manuals
HG1615.7.T4 / G48 1993
332.12 / GER