Managing conflict in projects : applying mindfulness and analysis for optimal results / George Pitagorsky.
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TextPublication details: Newtown Square, Pa. : Project Management Institute, c2012.Description: ix, 132 p. : ill. ; 26 cmISBN: - 9781935589587 (alk. paper)
- 193558958X (alk. paper)
- 658.4'04 23
- HD69.P75 P558 2012
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Includes bibliographical references (p. 129-130).
Introduction -- Conflict in projects -- Foundation concepts -- Process -- Analysis : the nature of a conflict -- Seek to understand : conflict styles and approaches -- The people side of conflict management -- Facilitate rapport -- Approaches and techniques -- Closure -- Conclusion -- References -- Appendix A : determining complexity.
The author combines mindfulness and analysis to provide the project practitioner with a solid set of techniques that not only reinforce the fundamentals of managing conflict but create a much deeper awareness of the project environment and the importance of developing and sustaining productive relationships among project stakeholders.
uaj 29/10/2013
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