The basics of performance measurement / Jerry L. Harbour.
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TextPublication details: Boca Raton : CRC Press, c2009.Edition: 2nd edDescription: vii, 93 p. : ill. ; 23 cmISBN: - 9781439802496
- 1439802491
- 658.3125 22
- HF5549.5.P35 H37 2009
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Browsing CBN JOS BRANCH LIBRARY shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)
| 658.3 ULR The HR value proposition / | 658.302 MOS Supervisory management : | 658.3124 HAW Creating a coaching culture : | 658.3125 HAR The basics of performance measurement / | 658.3125 HAR The basics of performance measurement / | 658.382 REE Occupational health and safety management : | 658.4/012 MCR Competitive solutions : |
"A Productivity Press book."
Includes bibliographical references and index.
Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
The book provides a six step method for developing a performance measurement system. It shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. It also covers collection and distribution as well as the value of performance measure displays.
nmn 24/05/13
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