The basics of performance measurement /
Harbour, Jerry L.
The basics of performance measurement / Jerry L. Harbour. - 2nd ed. - Boca Raton : CRC Press, c2009. - vii, 93 p. : ill. ; 23 cm.
"A Productivity Press book."
Includes bibliographical references and index.
Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
The book provides a six step method for developing a performance measurement system. It shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. It also covers collection and distribution as well as the value of performance measure displays.
9781439802496 1439802491
2009008454
Performance standards.
Performance--Evaluation.
HF5549.5.P35 / H37 2009
658.3125
The basics of performance measurement / Jerry L. Harbour. - 2nd ed. - Boca Raton : CRC Press, c2009. - vii, 93 p. : ill. ; 23 cm.
"A Productivity Press book."
Includes bibliographical references and index.
Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
The book provides a six step method for developing a performance measurement system. It shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. It also covers collection and distribution as well as the value of performance measure displays.
9781439802496 1439802491
2009008454
Performance standards.
Performance--Evaluation.
HF5549.5.P35 / H37 2009
658.3125