The EFQM excellence model for assessing organizational performance :a management guide / Chris Hakes.

By:

Hakes, Chris

Contributor(s):

Wilkinson, Jayne

Material type: Text

TextSeries: Best practicePublication details: Zaltbommel : Van Haren Publishing, 2007Edition: 1st edDescription: vii, 110p. : ill ; 15cmISBN:

9789087530273
9087530277

Subject(s):

DDC classification:

652.4 22

Contents:

Introduction and Acknowledgements; Why should you consider using the EFQM Excellence Model?; The Development of EFQM and its Excellence Model; EFQM and its Networks today; The Concepts behind the EFQM Excellence Model; EFQM Excellence Model content and structure; A five step plan for an effective Assessment of your organization's performance against theEFQM Excellence Model; Appendix 1: A set of x32 Analysis Pro-Forma's; Appendix 2: Scoring Tools; Appendix 3: Comparison Tables

Summary: The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress, identify and share good management practices, both internally and externally.

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The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress, identify and share good management practices, both internally and externally.

oif 05/06/14

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