000			00902nam a22002657a 4500
008			170425t1989 iluad gr 001 0 eng d
020			_a1555201024
040			_aCBNCAT
082			_a332.1'753 _bGRU
100			_aGrubbs, M.R.
245			_aWinning banks : _bmanaging service quality for customer satisfaction /
260			_aIllinois : _bBank Administration Institute , _cc1989.
300			_aix; 149p.
500			_aIncludes index
520			_aThe purpose of this book is to give a voice to bank customers. It demonstrates a means by which bankers can solicit input from their customers in determining the quality of their service.
590			_aosc 25/4/17
591			_aLoans
650			_aBanking services
650			_aBanks and banking
650			_aBank management
650			_aCustomer service
700			_aReidenbach, R.E.
942			_2ddc _cBOOK
949			_a332.1'753 GRU
999			_c5385 _d5385