| 000 | 01262nam a2200289 a 4500 | ||
|---|---|---|---|
| 008 | 931208s1993 ilua f 001 0 eng d | ||
| 020 | _a1557383472 (pbk.) | ||
| 020 | _a9781557383471 | ||
| 040 |
_aBaker & Taylor _cBaker & Taylor |
||
| 050 | 1 | 4 |
_aHG1615.7.T4 _bG48 1993 |
| 082 | 0 | 4 |
_a332.12 _bGER |
| 100 | 2 | _aGerman-Grapes, Joan | |
| 245 | 1 | 4 |
_aThe bank teller's handbook : _beverything a teller needs to know to succeed / |
| 250 | _a5th ed. | ||
| 260 |
_aChicago : _bBankers Pub. Co. : _bProbus, _cc1993. |
||
| 300 | _axiii, 391 p. :ill;23cm | ||
| 500 | _a"Bankline : a Bankline publication"--T.p. verso. | ||
| 504 | _aIncludes index. | ||
| 520 | _aThe book provides everything tellers need to know about quality customer service, from elements of teller operations to cross-selling techniques. the author updates and revises this comprehensive teller reference. The book also provides a complete banking glossary. It is the ideal teller training tool that will guarantee your bank a positive, lasting impression on your customers. | ||
| 590 | _arpm 31/08/16 | ||
| 591 | _aLoans | ||
| 650 | 0 | _aBanks and banking | |
| 650 | 0 | _aBank tellers | |
| 650 | 0 | _aBank tellers -- Handbooks, manuals | |
| 942 |
_2ddc _cBOOK |
||
| 949 | _a332.12 GER | ||
| 999 |
_c4651 _d4651 |
||