000			01656cam a2200349 a 4500
001			2009008454
003			DLC
005			20151013135816.0
008			090302s2009 flua b 001 0 eng
010			_a 2009008454
020			_a9781439802496
020			_a1439802491
035			_a(OCoLC)ocn259254789
040			_aDLC _cDLC _dBTCTA _dYDXCP _dC#P _dBWX _dCDX _dIAY _dDLC
050	0	0	_aHF5549.5.P35 _bH37 2009
082	0	0	_a658.3125 _222
100	1		_aHarbour, Jerry L.
245	1	4	_aThe basics of performance measurement / _cJerry L. Harbour.
250			_a2nd ed.
260			_aBoca Raton : _bCRC Press, _cc2009.
300			_avii, 93 p. : _bill. ; _c23 cm.
500			_a"A Productivity Press book."
504			_aIncludes bibliographical references and index.
505	0		_aPerformance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
520			_aThe book provides a six step method for developing a performance measurement system. It shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. It also covers collection and distribution as well as the value of performance measure displays.
590			_anmn 24/05/13
591			_aLoans
650		0	_aPerformance standards.
650		0	_aPerformance _xEvaluation.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1012/2009008454-b.html
942			_2ddc _cBOOK
999			_c409 _d409