| 000 | 00989nam a22002657a 4500 | ||
|---|---|---|---|
| 008 | 200123s2018 xxu gr 001 0 eng d | ||
| 020 | _a9780655517221 | ||
| 020 | _a0655517227 | ||
| 040 | _aCBNCAT | ||
| 082 |
_a658.562 _bSER |
||
| 245 |
_aService level agreement : _ba complete guide - 2019 edition / |
||
| 260 |
_aUnidentified _b5STARCooks _c2018 |
||
| 300 | _a308 pages | ||
| 500 | _aIncludes index. | ||
| 520 | _aA professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation. | ||
| 590 | _aoif 23/01/2020 | ||
| 591 | _aLoans | ||
| 650 | _aService industries--Cost control | ||
| 650 | _aService industries--Quality control | ||
| 650 | _aService-level agreements | ||
| 650 | _aTotal quality management | ||
| 700 | _aBlokdijk, Gerard | ||
| 942 |
_2ddc _cBOOK |
||
| 949 | _a658.562 SER | ||
| 999 |
_c16791 _d16791 |
||