000			01981cam a2200277 i 4500
008			170710s2018 enk b 001 0 eng
020			_a9781107079007 (hardback)
020			_a9781107437296 (paperback)
040			_aDLC _cDLC
050	0	0	_aK2400 _b.C674 2018
082	0	0	_a343.08'1 _bCOR
100	1		_aCortés, Pablo,
245	1	4	_aThe law of consumer redress in an evolving digital market : _bupgrading from alternative to online dispute resolution /
260			_aNew York : _aCambridge : _bCambridge University Press, _c2018.
300			_axiii, 313 pages ;
500			_a
504			_aIncludes bibliographical references (pages 282-308) and index.
520			_aThis book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.
590			_aoif 17/01/2020
591			_aLoans
650		0	_aOnline dispute resolution.
650		0	_aConsumer protection--Law and legislation
650		7	_aLaw.
942			_2ddc _cBOOK
949			_a343.08'1 COR
999			_c16744 _d16744