| 000 | 01141nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | CBN000000303 | ||
| 003 | OSt | ||
| 005 | 20180802165955.0 | ||
| 008 | 020813s2012 ne a t 000 0 eng d | ||
| 020 | _a9789087536503 | ||
| 020 | _a9789087536501 (ebook) | ||
| 040 | _aCBNCAT | ||
| 082 |
_a004.068 _222 |
||
| 100 | 1 | _aPersse, James R. | |
| 245 | 1 | 0 |
_aThe ITIL process manual: _bkey processes and their application/ _cJames R Persse. |
| 260 |
_aZaltbommel, Netherlands : _bVan Haren Publishing , _c2012. |
||
| 300 |
_a xiii, 355 p. : _bill. ; _c24 cm |
||
| 440 | _aBest practice. | ||
| 520 | _aThis practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement. | ||
| 650 | 0 |
_aInformation technology _x Management. . |
|
| 650 |
_aInformation technology _x Quality control _xStandards. |
||
| 650 | _aIT infrastructure library. | ||
| 700 | _aChittenden, Jane | ||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c1130 _d1130 |
||