000			02132nam a2200361 a 4500
001			CBN000000296
005			20151013135912.0
008			020813s2007 ne a 000 0 eng d
020			_a9789087530273
020			_a9087530277
040			_aCBNCAT
082			_a652.4 _222
100	1		_aHakes, Chris
245	1	0	_aThe EFQM excellence model _bfor assessing organizational performance :a management guide / _cChris Hakes.
250			_a1st ed.
260			_a Zaltbommel : _bVan Haren Publishing, _c2007
300			_a vii, 110p. : _bill ; _c 15cm.
440			_aBest practice
505			_aIntroduction and Acknowledgements; Why should you consider using the EFQM Excellence Model?; The Development of EFQM and its Excellence Model; EFQM and its Networks today; The Concepts behind the EFQM Excellence Model; EFQM Excellence Model content and structure; A five step plan for an effective Assessment of your organization's performance against theEFQM Excellence Model; Appendix 1: A set of x32 Analysis Pro-Forma's; Appendix 2: Scoring Tools; Appendix 3: Comparison Tables
520			_aThe EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award. It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress, identify and share good management practices, both internally and externally.
590			_aoif 05/06/14
591			_aLoan
650		0	_aIndustrial management _x Social aspects. 
.
650			_aIndustrial management
650			_aOrganizational effectiveness
650			_aManagement
650			_aOrganisation
650			_aTotal quality management
650			_aTotal quality control
650			_aPerformance _xMeasurement
700			_aWilkinson, Jayne
942			_2ddc _cBOOK
999			_c1123 _d1123