Building operational excellence : IT people and process best practices / Bruce Allen, Dale Kutnick.

By:

Allen, Bruce (Bruce R.)

Contributor(s):

Kutnick, Dale

Material type: Text

TextSeries: IT best practices seriesPublication details: Hillsboro, OR : Intel Press ; Boston, MA : Addison-Wesley, 2002.Description: xvi, 219 p. : ill. ; 24 cmISBN:

0201767376
9780974364971
0974364975 (pbk. : alk. paper)

Subject(s):

DDC classification:

658.4'038 22

LOC classification:

T58.64 .A434 2002

Online resources:

Table of contents

Summary: This book shows IT managers exactly how to assess their own organizational processes, and then improve those processes to "best practice" levels. Drawing on META Group's worldwide enterprise consulting experience, it introduces a new way to understand IT processes, and a step-by-step approach to defining goals, filling in gaps, eliminating weaknesses, and achieving excellence.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Monograph & others	CBN HQ Library	658.4'038 ALL (Browse shelf(Opens below))	Available		31008100046065
Monograph & others	CBN HQ Library	658.4'038 ALL (Browse shelf(Opens below))	Available		31008100048673

Includes bibliographical references (p. 206) and index.

This book shows IT managers exactly how to assess their own organizational processes, and then improve those processes to "best practice" levels. Drawing on META Group's worldwide enterprise consulting experience, it introduces a new way to understand IT processes, and a step-by-step approach to defining goals, filling in gaps, eliminating weaknesses, and achieving excellence.

oif 28/01/15

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