TY - BOOK AU - Bailey,Edward P. TI - Writing & speaking at work: a practical guide for business communication SN - 9780136088554 (pbk.) AV - HF5718 .B343 2011 U1 - 658.4'5 PY - 2011/// CY - Boston PB - Prentice Hall KW - Business communication KW - Business writing KW - Public speaking N1 - Includes index N2 - The book is concise and easy-to-read text which focuses directly on two crucial communication skill, writing and speaking, especially on how to write executive summary ER -