TY - BOOK AU - Quintanilla,Kelly M. AU - Wahl,Shawn T. TI - Business and professional communication: keys for workplace excellence SN - 9781412964722 (pbk.) AV - HF5718 .Q56 2011 U1 - 658.4'5 PY - 2011/// CY - Thousand Oaks, Calif. PB - SAGE KW - Business communication KW - Professional communication KW - Workplace excellence N1 - Includes bibliographical references and index N2 - This text presents an exciting new approach to teaching the core concepts and the techniques of business and professional communication, and is organized by the sequence of experiences readers will face as they transit from student to professional, and from interviewee to team member to leader ER -