TY  - BOOK
ED  - Universal Training System Co.
TI  - A Guide to Effective Customer Service
SN  - 1555200532
U1  - 332.17 
PY  - 1987///
CY  - Illinois
PB  - Bank Administration Institute
N2  - This book presents customer service techniques that are essential tools for achieving good customer relationships. Using the techniques described in the text will help you develop skills that will make your job easier and result in satisfied customers
ER  -