TY  - BOOK
AU  - Harbour,Jerry L.
TI  - The basics of performance measurement
SN  - 9781439802496
AV  - HF5549.5.P35 H37 2009
U1  - 658.3125 22
PY  - 2009///
CY  - Boca Raton
PB  - CRC Press
KW  - Performance standards
KW  - Performance
KW  - Evaluation
N1  - "A Productivity Press book."; Includes bibliographical references and index; Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together
N2  - The book provides a six step method for developing a performance measurement system. It shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. It also covers collection and distribution as well as the value of performance measure displays.
UR  - http://www.loc.gov/catdir/enhancements/fy1012/2009008454-b.html
ER  -