TY  - BOOK
AU  - Flower,Graham
AU  - Fawcett,Phil
ED  - Institute of Financial Services (Great Britain)
TI  - Customer information management
SN  - 1845162838
AV  - HG173 .F56 2005
U1  - 658.503'6 22
PY  - 2005///
CY  - Canterbury, Kent, UK
PB  - Institute of Financial Services, School of Finance
KW  - Financial services industry
KW  - Information technology
N1  - Includes index
N2  - This book intends to provide a sound understanding of the skills and knowledge required to effectively manage information systems in the strategic context of the financial services industry
ER  -