TY  - BOOK
AU  - Rossiter,Jill
ED  - Chartered Institute of Bankers.
TI  - Total quality management: mastering your small business 
SN  - 0852974868
AV  - HD62.15 .R68 1998
U1  - 658.5'62 22
PY  - 1998///
CY  - London
PB  - The Chartered Institute of Bankers
KW  - Small business
KW  - Total quality management
N1  - 
Originally published: Chicago, Ill. : Upstart Pub. Co., 1996.; Includes bibliographical references and index
N2  - Leads the learner through the process of mastering the business concepts necessary to a successful small business owner or manager
ER  -