TY  - BOOK
AU  - Bolman,Lee G.
AU  - Gallos,Joan V.
TI  - Engagement: Transforming Difficult Relationships at Work 
SN  - 9781119150893
PY  - 2016///
CY  - New Jersey
N2  - The book advocates that deeply engaging self, other, and the situation is the best route to transform difficult relationships. It draws from two basic premises :People always have more options for handling difficult situations than they recognize. The book is built around a simple parable that illustrates four basic rules of engagement for staying alert, grounded, and productive in the face of difficult relationships
ER  -