TY  - BOOK
AU  - Blokdijk, Gerard
TI  - Service level agreement : : a complete guide - 2019 edition 
SN  - 9780655517221
U1  - 658.562 
PY  - 2018///
CY  - Unidentified
PB  - 5STARCooks 
KW  - Service industries--Cost control
KW  - Service industries--Quality control
KW  - Service-level agreements
KW  - Total quality management
N1  - Includes index
N2  - A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation
ER  -