TY  - BOOK
AU  - Allen,Bruce
AU  - Kutnick,Dale
TI  - Building operational excellence: IT people and process best practices 
SN  - 0201767376
AV  - T58.64 .A434 2002
U1  - 658.4'038 22
PY  - 2002///
CY  - Hillsboro, OR, Boston, MA
PB  - Intel Press, Addison-Wesley
KW  - Information technology
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Information resources management
KW  - Evaluation
N1  - Includes bibliographical references (p. 206) and index
N2  - This book shows IT managers exactly how to assess their own organizational processes, and then improve those processes to "best practice" levels. Drawing on META Group's worldwide enterprise consulting experience, it introduces a new way to understand IT processes, and a step-by-step approach to defining goals, filling in gaps, eliminating weaknesses, and achieving excellence
UR  - http://www.loc.gov/catdir/toc/fy022/2002066532.html
ER  -