TY  - BOOK
AU  - Kaufman,Roger A.
AU  - Thiagarajan,Sivasailam
AU  - MacGillis,Paula
TI  - The guidebook for performance improvememt: working with individuals and organizations 
SN  - 9780787903534
AV  - HD58.9 .G85 1997
U1  - 658.3'125 
PY  - 1997///
CY  - San Francisco, CA
PB  - Pfeiffer
KW  - Organizational effectiveness
KW  - Performance
N1  - Includes bibliographical references and index
N2  - The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success
UR  - http://www.loc.gov/catdir/description/wiley041/96077827.html
UR  - http://www.loc.gov/catdir/toc/onix07/96077827.html
ER  -