Central Bank of Nigeria Library

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Winning banks : managing service quality for customer satisfaction /

By: Contributor(s): Material type: TextTextPublication details: Illinois : Bank Administration Institute , c1989.Description: ix; 149pISBN:
  • 1555201024
Subject(s): DDC classification:
  • 332.1'753 GRU
Summary: The purpose of this book is to give a voice to bank customers. It demonstrates a means by which bankers can solicit input from their customers in determining the quality of their service.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Monograph & others Monograph & others CBN HQ Library General Stacks Non-fiction 332.1'753 GRU (Browse shelf(Opens below)) Available 31008100101084

Includes index

The purpose of this book is to give a voice to bank customers. It demonstrates a means by which bankers can solicit input from their customers in determining the quality of their service.

osc 25/4/17

Loans

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