Digitally transforming the mortgage banking industry: the maverick's quest for outstanding profit and customer satisfaction /
Material type:
TextPublication details: California : CreateSpace Independent Publishing Platform, 2018.Description: xxv, 244 pages : illustrationsISBN: - 9781985668171
- 332.32 DEI
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| 332.2 VER Defying the odds : | 332.2 WAT Introduction to microfinance / | 332.20954 TEK Microfinance and financial inclusion / | 332.32 DEI Digitally transforming the mortgage banking industry: | 332.4/6 WOO Interest and prices : | 332.4/6 WOO Interest and prices : | 332.4 GOD Monetary economics : |
Digitally Transforming the Mortgage Banking Industry goes far beyond the typical mortgage industry one-size-fits-all “best practice” advice. It provides a clear explanation of the necessary cultural and technological transformations to create high customer satisfaction, improved employee retention, lower costs and increased profit in varying business models.
Jim Deitch looks at the financial industry and its challenges though many different lenses that refract what most people see as a simple beam of white light into a wide range of wavelengths. For this book he has interviewed twenty-five high performing “maverick” CEOs who, like Jim, can see colors and opportunities invisible to most people. In addition to a powerful conceptual framework for the future, Jim provides fascinating exemplar stories of the good and the . . . not-so-good.
oif 17/01/2020
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