Central Bank of Nigeria Library

The business relationship management handbook : (Record no. 6834)

MARC details
000 -LEADER
fixed length control field 01516nam a22002897a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 171024s2011 qea d gr 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781743042229
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1743042221
040 ## - CATALOGING SOURCE
Original cataloging agency CBNCAT
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number MEN
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Menken, Ivanka
245 ## - TITLE STATEMENT
Title The business relationship management handbook :
Remainder of title the essential part of any IT/business alignment strategy /
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Brisbane, Qld. :
Name of publisher, distributor, etc Emereo Pty Limited,
Date of publication, distribution, etc c2011
300 ## - PHYSICAL DESCRIPTION
Extent 179p.: ills; 25cm
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc. In business and IT, you have to know your customer and understand how your company interacts with him or her. The current term for this is Business Relationship Management (BRM), and The BRM Handbook is the best textbook for managers on the mechanics<br/> of BRM. It's a standout in a field that's filled with squishy books that go on at length about how important BRM is, but which lack details. Ivanka Menken provides lots of factual information, real case studies, carefully considered commentary, and reasoned criteria with which to evaluate BRM best practices and strategies. You'll get a lot from her carefully researched book.
590 ## - Local Notes: Cataloguer & Date
Local note rpm 24/10/2017
591 ## - Local Note: Item Class (Ref/Loans/Arch): Loans
Local Note: Item Class Loans
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations -- Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations -- Management -- Data processing.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Negotiation in business
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Industrial management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Information technology
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Monograph & others
949 ## - LOCAL PROCESSING INFORMATION (Call No. /Shelf Ref)
Call No. /Shelf Ref 658.812 MEN
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Bill Date Koha item type Date last borrowed
    Dewey Decimal Classification     Non-fiction CBN ABEOKUTA BRANCH LIBRARY CBN ABEOKUTA BRANCH LIBRARY General Stacks 29/11/2018   658.812 MEN 31008100410162 29/11/2018 c.1 29/11/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN AKURE BRANCH LIBRARY CBN AKURE BRANCH LIBRARY General Stacks 02/03/2018   658.812 MEN 31008100542220 02/03/2018 c.1 02/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ASABA BRANCH LIBRARY CBN ASABA BRANCH LIBRARY General Stacks 24/04/2018   658.812 MEN 31008100481502 24/04/2018 c.1 24/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN BAUCHI BRANCH LIBRARY CBN BAUCHI BRANCH LIBRARY General Stacks 04/04/2018   658.812 MEN 31008100387113 04/04/2018 c.1 04/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN BENIN BRANCH LIBRARY CBN BENIN BRANCH LIBRARY General Stacks 12/06/2018   658.812 MEN 31008100478144 12/06/2018 c.1 12/06/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN CALABAR BRANCH LIBRARY CBN CALABAR BRANCH LIBRARY General Stacks 24/10/2017   658.812 MEN 31008100420385 02/07/2018 c.1 02/07/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ENUGU BRANCH LIBRARY CBN ENUGU BRANCH LIBRARY General Stacks 30/07/2018   658.812 MEN 31008100626858 30/07/2018 c. 1 30/07/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN HQ Library CBN HQ Library General Stacks 24/10/2017   658.812 MEN 31008100132253 24/10/2017 c.1 24/10/2017 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN HQ Library CBN HQ Library General Stacks 25/10/2017 2 658.812 MEN 31008100132287 12/09/2018 c.2 25/10/2017 Monograph & others 24/08/2018
    Dewey Decimal Classification     Non-fiction CBN HQ Library CBN HQ Library General Stacks 22/02/2019   658.812 MEN 31008100223490 22/02/2019 c.3 22/02/2019 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN IBADAN BRANCH LIBRARY CBN IBADAN BRANCH LIBRARY General Stacks 09/05/2018   658.812 MEN 31008100739669 09/05/2018 c.1 09/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ILORIN BRANCH LIBRARY CBN ILORIN BRANCH LIBRARY General Stacks 03/05/2018   658.812 MEN 31008100456454 03/05/2018 c.1 03/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN JOS BRANCH LIBRARY CBN JOS BRANCH LIBRARY General Stacks 16/10/2018   658.812 MEN 31008100381819 16/10/2018   16/10/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KADUNA BRANCH LIBRARY CBN KADUNA BRANCH LIBRARY General Stacks 03/05/2018   658.812 MEN 31008100492186 03/05/2018   03/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KANO BRANCH LIBRARY CBN KANO BRANCH LIBRARY General Stacks 16/03/2018   658.812 MEN 31008100645031 16/03/2018 c.1 16/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KATSINA BRANCH LIBRARY CBN KATSINA BRANCH LIBRARY General Stacks 28/03/2018   658.812 MEN 31008100373170 28/03/2018   28/03/2018 Monograph & others  
    Dewey Decimal Classification       CBN LAGOS LAISON OFFICE LIBRARY CBN LAGOS LAISON OFFICE LIBRARY General Stacks 09/05/2018   658.812 MEN 31008100690177 09/05/2018 c.1 09/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN LAGOS LEARNING CENTRE LIBRARY CBN LAGOS LEARNING CENTRE LIBRARY General Stacks 05/11/2018   658.812 MEN 31008100853940 05/11/2018 c.1 05/11/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MAIDUGURI BRANCH LIBRARY CBN MAIDUGURI BRANCH LIBRARY General Stacks 23/10/2018   658.812 MEN 31008100446257 23/10/2018 c. 1 23/10/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MAKURDI BRANCH LIBRARY CBN MAKURDI BRANCH LIBRARY General Stacks 13/10/2015   658.812 MEN 31008100365416 03/06/2019 c.1 13/10/2015 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MINNA BRANCH LIBRARY CBN MINNA BRANCH LIBRARY General Stacks 24/08/2018   658.812 MEN 31008100588793 24/08/2018 c.1 24/08/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN OWERRI BRANCH LIBRARY CBN OWERRI BRANCH LIBRARY General Stacks 14/05/2018   658.812 MEN 31008100472287 14/05/2018 c.1 14/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN PORTHARCOURT BRANCH LIBRARY CBN PORTHARCOURT BRANCH LIBRARY General Stacks 04/05/2018   658.812 MEN 31008100518394 04/05/2018 c.1 04/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN SOKOTO BRANCH LIBRARY CBN SOKOTO BRANCH LIBRARY   03/05/2018   658.812 MEN 31008100404405 03/05/2018   03/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN UYO BRANCH LIBRARY CBN UYO BRANCH LIBRARY General Stacks 23/04/2018   658.812 MEN 31008100455282 23/04/2018 c.1 23/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN YOLA BRANCH LIBRARY CBN YOLA BRANCH LIBRARY General Stacks 23/03/2018   658.812 MEN 31008100486717 23/03/2018 c.1 23/03/2018 Monograph & others