A Guide to Effective Customer Service (Record no. 5615)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00745nam a22001937a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170606s1987 iluacd|gr|||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1555200532 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CBNCAT |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 332.17 |
| Item number | UNI |
| 110 ## - CORPORATE AUTHOR | |
| Corporate name or jurisdiction name as entry element | Universal Training System Co. |
| 245 ## - TITLE STATEMENT | |
| Title | A Guide to Effective Customer Service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Illinois |
| Name of publisher, distributor, etc | Bank Administration Institute |
| Date of publication, distribution, etc | 1987 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v; 62p. ill |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book presents customer service techniques that are essential tools for achieving good customer relationships. Using the techniques described in the text will help you develop skills that will make your job easier and result in satisfied customers. |
| 590 ## - Local Notes: Cataloguer & Date | |
| Local note | osc 6/6/17 |
| 591 ## - Local Note: Item Class (Ref/Loans/Arch): Loans | |
| Local Note: Item Class | Loans |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Monograph & others |
| 949 ## - LOCAL PROCESSING INFORMATION (Call No. /Shelf Ref) | |
| Call No. /Shelf Ref | 332.17 UNI |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Non-fiction | CBN HQ Library | CBN HQ Library | General Stacks | 06/06/2017 | 332.17 UNI | 31008100120274 | 06/06/2017 | 1 | 06/06/2017 | Monograph & others |