Central Bank of Nigeria Library

Customer service management training 101 : (Record no. 1320)

MARC details
000 -LEADER
fixed length control field 01298cam a22002894a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110523t2012 nyu er 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814417157 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814417159 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .E894 2012
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.3'1245
Item number EVE
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Evenson, Renee
245 10 - TITLE STATEMENT
Title Customer service management training 101 :
Remainder of title quick and easy techniques that get great results /
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc AMACOM,
Date of publication, distribution, etc c2012.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 214 p. ;
500 ## - GENERAL NOTE
General note Includes index.
520 ## - SUMMARY, ETC.
Summary, etc. This training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
590 ## - Local Notes: Cataloguer & Date
Local note oif 08/09/14
591 ## - Local Note: Item Class (Ref/Loans/Arch): Loans
Local Note: Item Class Loan
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services - management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Executives
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Time management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Leadership.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication in management.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Monograph & others
949 ## - LOCAL PROCESSING INFORMATION (Call No. /Shelf Ref)
Call No. /Shelf Ref 658.3'1245 EVE
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Total Holds Full call number Barcode Date last seen Copy number Bill Date Koha item type Date last borrowed
    Dewey Decimal Classification     Non-fiction CBN ABEOKUTA BRANCH LIBRARY CBN ABEOKUTA BRANCH LIBRARY New Materials Shelf 11/02/2019     658.3'1245 EVE 31008100757158 11/02/2019 c.1 11/02/2019 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN AKURE BRANCH LIBRARY CBN AKURE BRANCH LIBRARY General Stacks 06/04/2018     658.3'1245 EVE 31008100546205 06/04/2018 c.1 06/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ASABA BRANCH LIBRARY CBN ASABA BRANCH LIBRARY General Stacks 06/04/2018     658.3'1245 EVE 31008100480850 06/04/2018 c.1 06/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN BAUCHI BRANCH LIBRARY CBN BAUCHI BRANCH LIBRARY General Stacks 06/04/2018     658.3'1245 EVE 31008100388095 06/04/2018 c.1 06/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN BENIN BRANCH LIBRARY CBN BENIN BRANCH LIBRARY General Stacks 12/10/2018     658.3'1245 EVE 31008100581764 12/10/2018 c.1 12/10/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN CALABAR BRANCH LIBRARY CBN CALABAR BRANCH LIBRARY General Stacks 18/02/2020     658.3'1245 EVE 31008101030902 18/02/2020 c.1 18/02/2020 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ENUGU BRANCH LIBRARY CBN ENUGU BRANCH LIBRARY General Stacks 30/07/2018     658.3'1245 EVE 31008100627369 30/07/2018 c.1 30/07/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN HQ Library CBN HQ Library General Stacks 13/10/2015     658.3'1245 EVE 31008100042494 13/10/2015 c.1 13/10/2015 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN HQ Library CBN HQ Library General Stacks 13/10/2015 2   658.3'1245 EVE 31008100042502 14/06/2022 c.2 13/10/2015 Monograph & others 31/05/2022
    Dewey Decimal Classification     Non-fiction CBN IBADAN BRANCH LIBRARY CBN IBADAN BRANCH LIBRARY General Stacks 17/10/2018     658.3'1245 EVE 31008100746219 17/10/2018 c.1 17/10/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN ILORIN BRANCH LIBRARY CBN ILORIN BRANCH LIBRARY General Stacks 10/09/2018     658.3'1245 EVE 31008100828967 10/09/2018   10/09/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN JOS BRANCH LIBRARY CBN JOS BRANCH LIBRARY General Stacks 19/03/2018     658.3'1245 EVE 31008100379037 19/03/2018 c.1 19/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KADUNA BRANCH LIBRARY CBN KADUNA BRANCH LIBRARY General Stacks 21/11/2018     658.3'1245 EVE 31008101170229 21/11/2018   21/11/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KANO BRANCH LIBRARY CBN KANO BRANCH LIBRARY General Stacks 12/11/2018     658.3'1245 EVE 31008100666367 12/11/2018 c.1 12/11/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN KATSINA BRANCH LIBRARY CBN KATSINA BRANCH LIBRARY General Stacks 24/04/2018     658.3'1245 EVE 31008100374137 24/04/2018   24/04/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN LAGOS LAISON OFFICE LIBRARY CBN LAGOS LAISON OFFICE LIBRARY General Stacks 07/05/2018     658.3'1245 EVE 31008100689351 07/05/2018   07/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN LAGOS LEARNING CENTRE LIBRARY CBN LAGOS LEARNING CENTRE LIBRARY General Stacks 06/03/2018     658.3'1245 EVE 31008100704416 06/03/2018 c.1 06/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MAIDUGURI BRANCH LIBRARY CBN MAIDUGURI BRANCH LIBRARY General Stacks 12/10/2018     658.3'1245 EVE 31008100445432 12/10/2018 c.1 12/10/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MAKURDI BRANCH LIBRARY CBN MAKURDI BRANCH LIBRARY General Stacks 13/10/2015     658.3'1245 EVE 31008100360722 15/03/2019 c.1 13/10/2015 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN MINNA BRANCH LIBRARY CBN MINNA BRANCH LIBRARY General Stacks 13/08/2018     658.3'1245 EVE 31008100586672 13/08/2018 c.1 13/08/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN OWERRI BRANCH LIBRARY CBN OWERRI BRANCH LIBRARY General Stacks 17/05/2018     658.3'1245 EVE 31008100473830 17/05/2018 c.1 17/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN PORTHARCOURT BRANCH LIBRARY CBN PORTHARCOURT BRANCH LIBRARY General Stacks 30/05/2018     658.3'1245 EVE 31008100437330 30/05/2018 c.1 30/05/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN SOKOTO BRANCH LIBRARY CBN SOKOTO BRANCH LIBRARY General Stacks 19/03/2018     658.3'1245 EVE 31008100397104 19/03/2018   19/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN UYO BRANCH LIBRARY CBN UYO BRANCH LIBRARY General Stacks 22/03/2018     658.3'1245 EVE 31008100453279 22/03/2018 c.1 22/03/2018 Monograph & others  
    Dewey Decimal Classification     Non-fiction CBN YOLA BRANCH LIBRARY CBN YOLA BRANCH LIBRARY General Stacks 13/04/2018     658.3'1245 EVE 31008100487590 13/04/2018 c.1 13/04/2018 Monograph & others