Practical Manual of Quality Function Deployment
Maritan, Davide.
Practical Manual of Quality Function Deployment [electronic resource] / by Davide Maritan. - Cham : Springer International Publishing : Imprint: Springer, 2015. - XIII, 190 p. 52 illus. online resource.
1 Quality Function Deployment (QFD): Definitions, History and Models -- 2 Strategic Matrices and Customer Analysis -- 3 QFD from Product Characteristics to Pre-production -- 4 Fuzzy QFD -- 5 QFD Case Histories.
This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.
9783319085210
10.1007/978-3-319-08521-0 doi
Economics.
System safety.
Business planning.
Economics/Management Science.
Production/Logistics/Supply Chain Management.
Quality Control, Reliability, Safety and Risk.
Organization/Planning.
Innovation/Technology Management.
Market Research.
HD28-70
658.5
Practical Manual of Quality Function Deployment [electronic resource] / by Davide Maritan. - Cham : Springer International Publishing : Imprint: Springer, 2015. - XIII, 190 p. 52 illus. online resource.
1 Quality Function Deployment (QFD): Definitions, History and Models -- 2 Strategic Matrices and Customer Analysis -- 3 QFD from Product Characteristics to Pre-production -- 4 Fuzzy QFD -- 5 QFD Case Histories.
This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.
9783319085210
10.1007/978-3-319-08521-0 doi
Economics.
System safety.
Business planning.
Economics/Management Science.
Production/Logistics/Supply Chain Management.
Quality Control, Reliability, Safety and Risk.
Organization/Planning.
Innovation/Technology Management.
Market Research.
HD28-70
658.5