The ITIL process manual:
Persse, James R.
The ITIL process manual: key processes and their application/ James R Persse. - Zaltbommel, Netherlands : Van Haren Publishing , 2012. - xiii, 355 p. : ill. ; 24 cm - Best practice. .
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement.
9789087536503 9789087536501 (ebook)
Information technology-- Management. .
Information technology -- Quality control --Standards.
IT infrastructure library.
004.068
The ITIL process manual: key processes and their application/ James R Persse. - Zaltbommel, Netherlands : Van Haren Publishing , 2012. - xiii, 355 p. : ill. ; 24 cm - Best practice. .
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement.
9789087536503 9789087536501 (ebook)
Information technology-- Management. .
Information technology -- Quality control --Standards.
IT infrastructure library.
004.068